Easy Return

For Brosway, customer satisfaction is paramount. If, for any reason, you are not fully satisfied with your purchase, you may return your order within 30 days of the date of purchase and receive a refund for the returned items. Please note that returned items must be in perfect condition, showing no signs of use, and in their original packaging, in a securely sealed and well-protected parcel.

FOLLOW THESE SIMPLE STEPS TO MAKE A RETURN:

Booking a return online:

Select the order you wish to return and click on REQUEST A RETURN.
Select ‘Other’. Once you have checked that the order number displayed is correct, click on ‘Start the returns process’.
Select the items you wish to return and click NEXT STEP. Select the reason for the return and click NEXT STEP.
Check that the address provided is correct, click Return and, after checking the summary, select Confirm return.

Preparing the parcel:

Once you have completed the online return procedure, you will receive a confirmation email containing the return instructions and the shipping address to which the parcel must be sent.

Print the return confirmation email and follow the instructions provided.
Pack the items securely in their original packaging whenever possible and include the printed return confirmation inside the parcel.
The return shipment is the responsibility of the customer and all return shipping costs will be borne by the customer. Please arrange the shipment with a courier of your choice, attach the shipping label provided by the courier, and ensure that it is clearly visible on the outside of the parcel.
Ship the parcel to the return address provided by email after your return request has been submitted.

Refund:

The refund for the amount spent will be credited via the payment method chosen at the time of purchase:

– for payments made via PayPal, the refund will be processed directly through PayPal;

– for payments made by credit card or prepaid card, the refund will only be credited to the card used for the purchase. Refunds cannot be made to cards other than those used for the purchase.

– If you paid via Scalapay, any instalments already paid will be refunded directly to the card used for payment, whilst any outstanding instalments will be cancelled. In the event of a partial return, the refund amount will be deducted from your instalments, starting with the most recent one.

Brosway will process the refund for the cost of the goods dispatched, within the statutory time limit (30 days), only after receiving the goods and verifying that all requirements have been met.

The refund cannot be made to cards other than those used for the purchase and cannot be made via bank transfer.

Return procedure in guest mode

If the order was placed as a guest, without creating an online account, you can still request a return by manually filling out the form.
Enter your details and your order number in the Subject field.

First name *

Last name *

Email *

Subject *

Reason for contact *

Message *

I agree to the processing of my personal data according to the privacy policy.*

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